frequently asked questions (FAQs)

General Questions

A Bill of Quantity is an estimate generated based on the rugs and carpets you’re interested in. It provides details about the items but does not include shipping costs.

You can select the rugs and carpets you’re interested in and add them to your Bill of Quantity through our website. This will give you an estimated cost for the items.

While we don’t offer online retail, you can easily generate a Bill of Quantity on our website to get an estimate for your desired rugs. Simply select the rug design, size, and any customization options to generate your Bill of Quantity. Once generated, our team will promptly get back to you on the same day with an order summary. 

Shipping and Delivery

The price of each rug includes shipping fees, irrespective of the delivery location within India. There are no additional shipping costs. 

Deliveries are made on weekdays, excluding public holidays. Your rug will be shipped within 3-5 business days after undergoing a quality check.

Once your order is confirmed, you will receive an email with a tracking number to monitor the delivery status.

Yes, the cost of packaging is included in the product price and is designed to protect your rug from weather elements during transit.


Customization and Quality

Yes, customization options for bespoke rugs are available. A bespoke rug allows you to have a piece that perfectly fits your space and aesthetic. It’s not just a rug; it’s a piece of art tailored for you. To place an order for a bespoke rug, checkout our create your perfect rug section under bespoke link and specify your customization requirements. Our team will reach out to you promptly to discuss the details. 

Each rug undergoes a thorough quality check and is shipped only after meeting our stringent quality criteria. This ensures you receive a product that not only looks good but also lasts long. 

Rug Quality

Yes, our rugs come with a limited warranty that covers manufacturing defects. Please contact us for more details on the warranty terms and conditions.

We take great care in ensuring the quality of our products. However, if you receive a damaged or defective rug, or if it’s not the item you ordered, please contact us immediately for a resolution.

We strive to display the colors of our rugs as accurately as possible. However, due to variations in monitor settings, we cannot guarantee that the colors you see on your screen will be an exact match to the product.

Our rugs are handcrafted by skilled artisans and undergo rigorous quality checks. We provide a certificate of authenticity with each purchase.

Rug Care

Regular vacuuming and spot cleaning are recommended. For deeper cleaning, please refer to the care instructions provided with your rug or contact us for professional cleaning services.

To prolong the life of your rug, rotate it periodically to ensure even wear, avoid direct sunlight to prevent fading, and follow the specific care instructions provided.

Additional Services

Absolutely! We offer a complimentary design consultation service. Share your room pictures with us, and our design experts will help you choose the perfect rug.

The arrangement depends on the room and its usage. For personalized advice, please contact our design consultants.

Rug washing services are available at an additional cost, which varies depending on the size and material of the rug. Please contact us for a quote.

Yes, we have a showroom where you can view our collection in person. Please contact us for the location and hours of operation.

Ethical and Social Responsibility

Yes, our rugs are handcrafted by artisans from disadvantaged backgrounds, and your purchase contributes to their livelihood. Rugs are produced in a manner that respects both the artisans and the environment. Our rugs come with a GoodWeave certification, ensuring that no child or bonded labor was involved in the making. 

We focus on using natural fibers and ethical practices to ensure our rugs are sustainable.